The third of our black and white monthly images, entitled ‘Lawyers for Life’, of course has to have a festive feel given it is released in December and so what better image to feature than a Christmas tree covered in snow. During the festive period, households across the country bring in real trees and put them at the heart of their homes, central to the celebrations, until after the festivities are over in when they are often discarded.
Similarly, instructing a law firm can be an isolated, short term event. You may never require the services of a solicitor or may only ever need to use a solicitor when you purchase a home, largely a short term experience of 6 to 8 weeks, similar to the enjoyment of the Christmas tree.
Depending on life events, people may also require solicitors to help personally on other occasions such as following a personal injury or car accident, getting divorced or leaving a long term partner, dealing with a bereavement or to assist with Court disputes. Unless you have used a solicitor before, you do not tend to think of yourself as having a solicitor, in the same way as you have a Doctor for example, where you automatically register with a local surgery just in case you need future medical assistance. For most individuals, a law firm is a transactional relationship.
At Clark Willis however, we believe in being a Law Firm for Life, in being there for our customers and their families when life events mean that they require a solicitor and to help them plan for the future. We invest in this ethos in four main ways:
- Ensuring we have a core of personal legal services to ensure we can meet an individual’s legal requirements throughout their lifetime. Some of our core services include buying or selling Property, Will writing and estate planning, Divorce and Childcare, Personal Injury, Dispute Resolution and then finally assisting in sorting our matters through Probate when a person passes away. This cradle to grave mentality means we can genuinely be a ‘Law Firm for Life.’
- Focus on delivering excellent customer service levels to ensure that our client’s experience of a law firm is positive. We are rated 4.7/5 for customer satisfaction and seek feedback off every client we serve to constantly seek new ways to improve our customer journey with us. Instructing solicitors can be daunting and often at emotional times, where aspects as basic as being able to speak to your solicitor on the phone, being made to feel at ease and emotionally supported can make a real difference to the experience and challenge the traditional reputation of solicitors appearing aloof.
- Rewarding loyalty. Existing clients receive discounts on our standard rates for future work and those people utilising our residential conveyancing service or family team services also qualify for discounts on writing our updating Wills to reflect their new circumstances. We also offer complimentary storage of key documents as standard.
- We view the ‘Law Firm for Life’ ethos as equally applicable internally where we invest in future talent, recruit to retain and provide a positive working environment for our team. Many of the current team have trained with us and we have even had several team members who have left to explore life outside of firm and who have returned back to the fold. The longest serving employee has been with us for over 40 years. We believe this internal ethos flows through positively into our service.
So whether it is externally for our clients, or internally for our team, we genuinely wish to be a Law Firm for Life.
‘Law Firm For Life’ is the latest in a series of monthly monochrome images to be featured over a 12 month period on our social media channels to highlight some of the key elements of our service so be sure to follow us on Facebook, Twitter, Instagram and LinkedIn to see the series as they are released.
For more information on our firm please see www.clarkwillis.com
For those of you reading this who live in Darlington and who are enjoying a real tree this Christmas, why not consider using the Christmas tree collection service raising vital funds for St Teresa’s Hospice in the New Year. For more information and to pre book a collection visit https://www.darlingtonhospice.org.uk/event/christmas-tree-collection-service/
We take this opportunity to wish all of our customers and contacts an enjoyable festive period and good wishes for the New Year.