About Clark Willis
Straight Talking Solicitors
A Little About Us
Clark Willis Law Firm is a specialist practice of lawyers whose ethos is to make legal advice simple, straightforward and with no catches. We deliver speedy, no nonsense, quality legal advice on a very wide range of everyday legal matters, for both private paying and legal aid clients.
Our current job vacancies can be found here.
General costs- fixed fees
Client Care, the SRA and Legal Ombudsman
Our Complaints Policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and hopefully resolve any problem that you have.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
Your complaint will remain confidential between Miss Bloomfield and those involved. It will not affect our conduct of the matter or the way in which you are treated in relation to any other ongoing or future matters.
Our Complaints Procedure
All complaints are investigated by the firm’s complaints manager Miss Tanya Bloomfield. Miss Bloomfield may delegate the investigative process to another senior member of the firm, if they have a particular specialist knowledge which might assist in the investigation, she is unavailable or there is a conflict of interest preventing her from so doing.
Her contact details are Clark Willis, 105 Bondgate, Darlington, Co. Durham DL3 7LB. 01325 281 111, or email email@example.com. Please quote any reference number stated at the top of any letters you have previously received from us.
Stages of the procedure
1. Your complaint will be acknowledged within 7 days. It will be recorded in our central register and we shall open a separate file to deal with it.
2. Where appropriate you will be invited to meet Miss Bloomfield to discuss your complaint. The choice of meeting with Miss Bloomfield is entirely yours, and if you feel you have adequately detailed your complaint in writing and do not feel it is necessary to explain matters further we shall deal with the matter on the basis of your written complaint.
3. We will then investigate the complaint, which may involve one or more of the following steps:
(a) We will ask the member(s) of staff concerned with the complaint to respond to those complaints relating to them. They will be required to do so within 21 days of any meeting, or your confirmation that you do not want a meeting. If the personnel are absent on leave or sick, they will be asked to respond within 14 days of their return;
(b) Miss Bloomfield will then consider all the information she has collated and if necessary ask you or the member of staff concerned for more information. This may take an additional 14 days from receiving their reply.
4. Once Miss Bloomfield has received all the information necessary she will, within 14 days thereof send to you a detailed reply to your complaint. This will include our suggestions for resolving the matter. If you feel our suggestions are not satisfactory you can ask us to review our decision. This will happen in one of the following ways.
(a) Miss Bloomfield will review her own decision within 14 days of hearing from you, or
(b) We will arrange for another partner in the firm who has not been involved in your complaint to review it. They will carry out the review within 14 days of hearing from you.
(c) The result of the review will be sent to you within 7 days of the decision. We will confirm in the review decision our final position on your complaint.
You have a right to make a complaint to the Legal Ombudsman, PO Box 6806 Wolverhampton, WV1 9WJ, tel no. 0300 555 0333, and also to the court for an assessment of any bill under Part III of the Solicitors Act 1974. If all or part of any bill remains unpaid the firm may be entitled to charge interest. The Legal Ombudsman service is available to members of the public, very small businesses, charities, clubs and trusts. Complaints to the Legal Ombudsman must be brought within 6 months of receiving a final response. Details can be found at https://www.legalombudsman.org.uk
Alternative complaints bodies such as Ombudsman Services, ProMediate and Small claims mediation exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We would agree to use ProMediate (www.promediate.co.uk).
We are authorised and regulated by the Solicitors Regulation Authority. Our SRA No. is 613171.